Paying your rates or asking questions about a project in your town just got a lot easier with council's Mobile Customer Service Centre set to visit towns and villages on a weekly basis.
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In order to increase access to council's services for residents, council will be embarking on a six-month trial of a mobile Customer Service kiosk.
Starting Wednesday January 27, council's customer service staff will set up a mobile office at selected locations across the shire. Staff will be visiting the likes of Stuarts Point, Gladstone, South West Rocks, Crescent Head and Sherwood on a rotating basis.
The kiosk will provide information and resources specific to individual towns and villages and will have the capacity to involve other Council staff, such as engagement or planning teams, to help residents with issues relevant to their area.
Customer Service staff and a representative from council's Recovery team will be available to assist residents when the Mobile Service Centre visits Gladstone on January 27. It will be on Kinchela Street (on the grassed area in front of the Memorial Pool) between 10am to 2pm.
Council's permanent Customer Service counter on Tozer Street, West Kempsey will remain open between 10am and 4.30pm four days a week, Monday, Tuesday, Thursday and Friday.
Telephone service hours will remain 8.30am to 4.30pm Monday to Friday.
For more information phone council on 6566 3200.
Mobile Service Centre schedule for the next five weeks:
- Wednesday January 27 - Gladstone (in front of Memorial Pool on grassed area)
- Wednesday February 3 - Stuarts Point Foreshore (under the new stage)
- Wednesday February 10 - Sherwood Hall - (In front of the hall on the lawn area)
- Wednesday February 17 - South West Rocks (In front of the library)
- Wednesday February 24 - Crescent Head - (In the reserve adjacent to the Holiday Park in Crescent Head)
